Refunds and Cancellations Policy for LME Group Pty Ltd
1. Cancellations
- Skip Bin Hire: Cancellations must be made at least 72 hours prior to the scheduled delivery date. If a cancellation is made within this timeframe, customers may avoid additional fees, but deposits are non-refundable.
- Concrete Removal & Strip-Out Services: Cancellations require at least 72 hours’ notice prior to the service date. If the service has already been scheduled or preparation has begun, no refund of deposits will be provided.
2. Refunds
- No Refund on Deposits: All deposits paid for LME Group services are non-refundable, regardless of the reason for cancellation.
- Eligibility for Refunds: Refunds may be provided for payments made beyond the deposit amount, but only if cancellations meet the required 72-hour notice period.
- Refund Process: Refunds for eligible payments will be processed within 5-7 business days back to the original payment method.
3. Changes to Bookings
- Customers can request changes to bookings (delivery dates, pick-up dates, or service rescheduling) by contacting info@lme.group.
- Changes requested less than 72 hours before the delivery or service date may incur additional fees.
4. Non-Refundable Fees
Certain fees are non-refundable, including:
- Deposits for all services (including skip bin hire, concrete removal, and strip-out services).
- Administration fees for processing late cancellations or rescheduling.
- Any costs incurred for custom requests, preparation, or services that have already commenced.
5. Contact Us
If you have any questions or would like to request a change to your booking, please contact our team via email at info@lme.group. We aim to respond to all requests within 2 business days.
Effective Date: 08/12/24